After years of experience with managing dozens of Epicor ERP projects, I've come to the conclusion that the success of the project heavily relies on the skillset of the Customer Project Manager. When we talk about roles and responsibilities of a project, there are typically 2 PM's involved - 1 on the Customer side and 1 on the Project Consultancy side. The role of the PM Consultant is to ensure guidance of the project methodology and provide resources. The role of the Cust